Cancellation and Refund Policy

Simplyurbane's return policy is simple and straight forward. If you are not satisfied with your purchase, you may return the product(s).

If you think, you have received the product(s) in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-44-43016552 mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product(s) back.

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount within 2 working days. The orders that have already been shipped out by us will not be cancelled and you will have to return the product.

You may drop us an email at info@simplyurbane.com or call at +91-44-43016552 (10:00 am to 6:00 pm IST), and request a return within 2 days from delivery of the product(s). Our customer care team will guide you how to process returns. 

We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible. Please note we shall not entertain any request after 30 days from delivery of the product(s). 

Any returns must be accompanied by the original invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. 

The following products shall not be eligible for return or replacement:

Product(s) that exhibits physical damage to the box or to the product

Product(s) not in its original condition

In case of return of product(s) the customer shall be liable to return all the product(s) which were offered free as an offer on purchase of the original product(s).

In order to initiate a return, please call our customer care at +91-44-43016552 . Our customer service representative will help you with the process.

Please send the return shipment back to us at the address below.

VEINS CORPORATE SERVICES PVT LTD,

1, B-1, Kaustubha, 12 th cross,

BESANT NAGAR

CHENNAI - 600090 TN

Our Quality Control team will inspect the return shipment. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. We will process the refund within 10 working days.

Please call us at +91-44-43016552, if you have any queries or concerns about our return policy