Simplyurbane.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post.
How much are the delivery charges?
Simplyurbane provides free delivery on all items; there are no additional charges for Cash On Delivery.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
How will the delivery be done?
We send all packages via reputed courier’s agencies. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post.
Is there any hidden costs?
There are no extra taxes or hidden costs. The price mentioned on the website is the final product price including taxes.
How do I track my shipment?
Simplyurbane uses only reputed courier agencies. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product. This shipping confirmation email will have the tracking number which you can use to track your product.
What pin codes do you ship to?
Simplyurbane ships to almost all pin codes in India. COD may be limited to some pin codes. For more information contact us at email@example.com.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-44-43016552 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Please call us at +91-44-43016552 or mail us at email@example.com if you have any queries or concerns about our shipping & delivery policy.